Frequently Asked Questions

Everything you need to know about KOLD insulated makeup, toiletry and medication travel cases.

KOLD Makeup & Toiletry Bags

What is an insulated makeup bag?

An insulated makeup bag is designed to provide an extra layer of protection between your beauty products and external temperature changes. Unlike a traditional fabric makeup bag, KOLD bags feature an insulated interior to help protect your makeup and skincare while travelling, commuting or spending time on the go.

Why use an insulated makeup bag?

Many makeup and skincare products can be affected by excessive heat and temperature fluctuations. An insulated makeup bag provides additional protection when you're carrying your products outside the home — particularly useful when travelling or dealing with Australia's warmer climate.

What makes KOLD different from a regular makeup bag?

KOLD reimagines the traditional makeup bag with insulated, spill-proof and antibacterial design. KOLD beauty bags feature an insulated interior, waterproof zipper and antibacterial, wipe-clean lining to help protect the products you've invested in.

Can KOLD be used as a toiletry bag?

Absolutely. KOLD bags are designed for makeup, skincare and toiletries, making them ideal as a travel toiletry bag as well as an everyday makeup bag. Choose from the compact KOLD Mini, larger KOLD Midi or KOLD Vanity Case depending on how much you need to carry.

Do KOLD bags keep skincare cold?

KOLD beauty bags are insulated to help protect their contents from external temperature fluctuations, but they are not refrigerators and are not designed to maintain a specific cold temperature.

For temperature-sensitive medication requiring controlled cold storage, see the KOLD Medi Travel Case.

Are KOLD makeup bags spill-proof?

KOLD beauty bags feature a waterproof zipper and spill-resistant, wipe-clean interior designed to help contain accidental leaks and spills — so a foundation or skincare mishap doesn't have to become a luggage mishap.

Are KOLD bags antibacterial?

Yes. KOLD beauty bags feature an antibacterial, wipe-clean internal lining, helping you maintain a cleaner environment for your makeup, skincare and toiletries.

What size KOLD bag should I choose?

The KOLD Mini is ideal for everyday essentials and smaller handbags. The KOLD Midi offers more room for a larger makeup or skincare routine, while the KOLD Vanity Case is designed for travel and can accommodate one Midi and one Mini.

Explore KOLD Makeup & Toiletry Bags →

Can I take a KOLD makeup bag on a plane?

Yes. KOLD beauty bags are suitable for travel and can be packed in carry-on or checked luggage. Always check the applicable airline and airport security requirements for liquids, aerosols and other restricted items before flying.

How do I clean my KOLD bag?

The internal lining is designed to be easy to wipe clean. Remove your products and gently wipe the interior using a soft, damp cloth. Always allow the bag to dry completely before repacking.

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Skincare & Makeup Storage

Can heat damage skincare?

Some skincare formulations can be sensitive to excessive heat, light and temperature fluctuations. Exposure to unsuitable storage conditions may affect the stability, texture or effectiveness of certain products.

Always follow the storage instructions provided by the product manufacturer.

Learn more: Does Heat Ruin Skincare? →

What temperature should skincare be stored at?

There isn't one correct temperature for every skincare product. Recommended storage conditions vary according to the formulation and ingredients, so always check the manufacturer's packaging.

As a general rule, skincare should be protected from excessive heat, direct sunlight and extreme temperature fluctuations unless otherwise directed.

Read our Skincare Storage Guide →

Should skincare be kept in the fridge?

Not necessarily. Most skincare products are formulated to remain stable under the storage conditions stated by their manufacturer and don't automatically benefit from refrigeration.

Certain formulations may have specific requirements, so always check the product instructions before refrigerating skincare.

Read: Do You Really Need a Skincare Fridge? →

Can I leave skincare in a hot car?

It's best to avoid leaving skincare and makeup in a hot car for extended periods. Temperatures inside parked vehicles can rise significantly, particularly during Australian summer, potentially exposing products to conditions outside their recommended storage range.

Can heat damage makeup?

Excessive heat can affect certain makeup formulations. Lipsticks may soften or melt, creams can change texture and some liquid products may separate when exposed to unsuitable temperatures.

Always check the manufacturer's storage instructions for individual products.

How should I store skincare when travelling?

Keep skincare away from direct sunlight and prolonged heat exposure, securely close lids and pumps, and pack liquids carefully to minimise leaks. An insulated toiletry or beauty bag can provide an additional layer of protection against external temperature fluctuations while you're on the move.

Read: How to Pack Skincare for Travel →

How can I stop makeup and toiletries leaking in my suitcase?

Make sure every product is securely closed before packing and avoid overfilling containers. Separate particularly leak-prone liquids where necessary and use a travel bag designed to help contain accidental spills.

KOLD's waterproof zipper and wipe-clean, spill-resistant interior provide an extra layer of protection between your beauty products and the rest of your luggage.

Read: How to Pack Toiletries Without Leaks →

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KOLD Medi Travel Case

What is a medication travel case?

A medication travel case is designed to help transport medication safely while away from home. For temperature-sensitive medication, an insulated travel case used with suitable cooling packs can help maintain the required storage environment during travel.

What is the KOLD Medi Travel Case?

The KOLD Medi Travel Case is a compact insulated case designed for travelling with temperature-sensitive medication. It features a waterproof nylon exterior, shock-resistant EVA structure and insulated aluminium foil lining, with dedicated storage for medication and reusable gel ice packs.

Does the KOLD Medi Travel Case come with ice packs?

Yes. The KOLD Medi Travel Case includes two reusable fabric gel ice packs, with internal mesh pockets designed to hold them securely.

How long does the KOLD Medi Travel Case stay cool?

When correctly prepared and used with the included frozen gel packs, the KOLD Medi Travel Case is designed to help maintain a cooler internal environment for extended periods while travelling.

Performance can vary according to starting temperature, external temperature, how frequently the case is opened and other environmental conditions.

Always follow the specific storage requirements for your medication.

Can I use the KOLD Medi Travel Case for insulin?

The KOLD Medi Travel Case is designed for carrying temperature-sensitive injectable medications, including insulin. However, different insulin products can have different storage requirements.

Always follow the manufacturer's instructions for your specific insulin and seek advice from your pharmacist or healthcare professional if you're unsure about travelling with it.

Can the KOLD Medi Travel Case be used for GLP-1 medication?

The Medi Case can be used to transport injectable medication where its dimensions and cooling method are appropriate. Storage requirements differ between medications and can also differ before and after first use, so check the manufacturer's instructions for your specific medication before travelling.

Can I use the Medi Case for fertility medication?

The KOLD Medi Travel Case can be used to carry temperature-sensitive fertility medications where appropriate. Because storage requirements vary significantly between medications, follow the instructions supplied with your medication or advice from your fertility clinic or pharmacist.

Can I take injectable medication on a plane?

Travellers can generally carry medically necessary medications, but security, documentation and cooling requirements can vary by destination, airport and airline.

Check current requirements with your airline and the relevant government or airport authority before travelling, particularly for international trips.

How should I prepare my Medi Case before travelling?

Freeze the reusable gel packs according to their instructions before use and place them into the designated internal mesh pockets. Pack your medication securely and avoid opening the case unnecessarily during travel.

Most importantly, follow the manufacturer's storage instructions for your specific medication.

Shop the KOLD Medi Travel Case →

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Orders, Shipping & KOLD

Where is KOLD based?

KOLD is an Australian-designed brand created to rethink how we protect makeup, skincare, toiletries and temperature-sensitive essentials while we're on the move.

Where can I buy KOLD?

You can shop the complete KOLD range directly online through the official KOLD website.

How long will my KOLD order take to arrive?

Delivery times depend on your location and selected shipping method. Please see our Shipping & Delivery page for current dispatch and delivery information.

What if I need help choosing a KOLD bag?

We're happy to help. Contact the KOLD team and let us know what you'd like to carry and how you'll use your bag, and we'll help you choose the most suitable size.

Still have a question? Contact KOLD →