Privacy Policy

Last updated: September 2025

At KOLD, your privacy matters to us. We’re committed to keeping your personal information safe and secure, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains what information we collect, why we collect it, and how we protect it. We’ve kept things simple, but if you ever have questions, you can reach out to us anytime.

1. The Information We Collect

We only collect information we genuinely need to process your order, improve your experience, or stay in touch with you. This may include:

  • Your name, email address, phone number, and shipping/billing address
  • Payment details (processed securely through trusted payment providers – we don’t store full card numbers)
  • Order history and preferences
  • Any info you share with us via emails, forms, or customer surveys

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Provide customer support and respond to inquiries
  • Keep you updated with order notifications, special offers, and product news (if you’ve opted in)
  • Improve our website, products, and customer experience

We’ll never sell your information to third parties.

3. Sharing Your Information

We may share your information with:

  • Delivery partners to get your order to you
  • Payment providers to process your transactions safely
  • Trusted service providers who help us run our website and marketing (e.g., email services, analytics)

These third parties only access the information they need to perform their services and must keep it confidential.

4. Marketing Emails

We love to keep our community in the loop with exclusive offers and updates. If you’ve signed up for our emails, you can unsubscribe anytime by clicking the link in our emails or contacting us directly. We’ll respect your choice—no hard feelings.

5. Cookies and Website Analytics

Like most websites, we use cookies to make your browsing experience smoother and to understand what you love most about KOLD. You can disable cookies in your browser settings if you prefer.

6. Keeping Your Info Safe

We take reasonable steps to protect your information from loss, misuse, or unauthorised access. While no online system is 100% secure, we use trusted platforms and secure connections to keep your data safe.

7. Accessing or Updating Your Info

You can request access to your personal information or ask us to correct it if it’s out of date. Just email info@kold.au, and we’ll take care of it.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in the law or how we operate. The latest version will always be available here on our website.

9. Got Questions?

If you have any questions about how we handle your personal information, contact us at:

📧 info@kold.au

We’re here to help.

What Makes KOLD Different

  • FIRST OF ITS KIND

    We created KOLD to solve a beauty problem no one else had tackled. Temperature protection for your everyday essentials. As Australia’s first insulated makeup and toiletry bag, we’re changing the way beauty lovers pack, protect, and carry what matters.

  • DESIGNED TO DO MORE

    From the waterproof zipper to the antibacterial lining, every detail is designed with purpose. A sleek metal zip puller and hidden internal pouch elevate the look, proving that functional can still feel effortlessly stylish.

  • PORTABLE STYLE

    KOLD is designed to go wherever you do, without compromising on style. Sleek, compact, and finished with elevated details, it’s the kind of accessory that looks just as good in your handbag as it does on your vanity.
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