Frequently Asked Questions
Everything you need to know about KOLD insulated makeup bags, travel beauty bags and medication travel cases — from protecting skincare and makeup from heat and spills to travelling with temperature-sensitive medication.
Kold Makeup & Tolietry Bags
What is an insulated makeup bag?
An insulated makeup bag adds a protective layer between your beauty products and outside temperature changes. Unlike a traditional cosmetic bag, KOLD features an insulated aluminium lining designed to help protect makeup and skincare from heat while travelling, commuting or on the go.
Learn more: The Makeup Protection Guide: How to Protect Makeup from Heat, Spills & Travel
Why use an insulated makeup bag?
Heat, movement and spills can affect makeup and skincare. An insulated makeup bag provides extra protection against temperature fluctuations while also keeping your beauty products organised and contained.
This can be particularly useful when travelling or living in Australia’s warmer climate.
What makes KOLD different from a regular makeup bag?
KOLD combines insulation, spill protection and antibacterial lining in one beauty bag.
KOLD beauty bags feature:
- Insulated aluminium lining
- Waterproof zipper
- Antibacterial wipe-clean interior
- Structured design
- Internal storage pouch
They’re designed to do more than simply organise your makeup — they help protect it too.
Is KOLD a spill-proof makeup bag?
KOLD beauty bags feature a waterproof zipper and spill-resistant, wipe-clean lining designed to help contain accidental leaks.
So if foundation, serum or another beauty product leaks inside your KOLD bag, there’s an additional barrier between the spill and the rest of your handbag or suitcase.
Collapsible content
Can KOLD be used as a toiletry bag?
Yes. KOLD can be used as a makeup bag, skincare bag or travel toiletry bag.
Choose the Mini for everyday essentials, the Midi for a larger beauty routine or the Vanity Case when you need more room for travel.
What size KOLD makeup bag should I choose?
The KOLD Mini is ideal for everyday makeup, skincare and handbag essentials.
The KOLD Midi offers additional space for larger beauty routines and toiletries.
The KOLD Vanity Case is designed for travel and can accommodate one KOLD Midi and one KOLD Mini.
Can I take a KOLD makeup bag on a plane?
Yes. KOLD beauty bags are designed for travel and can be packed into carry-on or checked luggage.
If carrying liquids, aerosols or restricted products in your hand luggage, always check current airline and airport security requirements before flying.
Travel tip: Smart Packing for Travel: Makeup Bag Tips
How do I clean my KOLD makeup bag?
Remove your products and wipe the internal lining gently with a soft, damp cloth.
Allow the interior to dry completely before repacking your products. The antibacterial, wipe-clean lining makes everyday makeup and skincare spills much easier to manage.
Skincare & Makeup Storage
Can heat damage makeup and skincare?
Yes, heat may affect the texture, stability or performance of certain products, which is why correct skincare and makeup storage matters.
Lipsticks may soften or melt, cream products can change texture and liquid foundations may separate when exposed to unsuitable temperatures.
Avoid prolonged heat and always follow the storage instructions supplied with individual products.
Should skincare be stored in a makeup bag when travelling?
Should skincare be stored in a makeup bag when travelling?
A protective travel beauty bag can help shield skincare from direct sunlight, temperature fluctuations, spills and movement while travelling.
Keep lids securely closed, avoid prolonged exposure to heat and choose an insulated bag if your products are likely to move between different environments.
How do I stop makeup leaking in my suitcase?
Before packing:
- Tighten all lids and pumps
- Keep liquids upright where possible
- Avoid overfilling travel containers
- Protect fragile palettes from heavy items
- Use a spill-resistant makeup or toiletry bag
KOLD’s waterproof zipper and wipe-clean lining are designed to help contain accidental beauty spills before they reach the rest of your luggage.
Medication & Insulin Travel Cases
What is a medication travel case?
A medication travel case helps protect and organise medication while away from home.
For medication that requires refrigeration or protection from heat, an insulated medication travel case used with suitable cooling packs can help maintain the required storage conditions during travel.
What is the KOLD Medi Travel Case?
The KOLD Medi Travel Case is a compact insulated medication case designed for transporting temperature-sensitive medication.
It features:
- Waterproof nylon exterior
- Shock-resistant EVA structure
- Insulated aluminium foil lining
- Elastic medication pen holders
- Two cooling-pack compartments
- Two reusable gel ice packs
How long does the KOLD Medi Travel Case stay cold?
When correctly prepared with both frozen gel packs, the KOLD Medi Travel Case is designed to help maintain temperatures of 2–8°C for up to 12 hours, depending on external conditions.
Cooling performance can be affected by ambient temperature, starting temperature, how often the case is opened and how the gel packs are prepared.
Always follow the storage instructions for your specific medication.
Does the KOLD Medi Travel Case include ice packs?
Yes. Every KOLD Medi Travel Case includes two reusable fabric gel ice packs designed to fit inside the two internal mesh cooling compartments.
Collapsible content
Can I use KOLD for insulin?
Yes. The KOLD Medi Travel Case is designed to transport temperature-sensitive injectable medication, including many types of insulin.
Individual insulin products have different storage requirements, so always check the instructions for your medication or speak with your pharmacist or healthcare professional.
Can I use the Medi Case for GLP-1 medication?
The KOLD Medi Travel Case can be used for injectable medications where the case dimensions and cooling method meet the medication’s storage requirements.
Because storage conditions vary between medications — and can change before and after first use — always follow the manufacturer’s instructions for your specific medication.
Can I use the KOLD Medi Case for fertility medication?
Yes, the KOLD Medi Travel Case can be used to transport temperature-sensitive fertility medications where appropriate.
Storage requirements vary significantly between fertility medications, so always follow the instructions provided by your fertility clinic, pharmacist or medication manufacturer.
Can I take injectable medication on a plane?
Medically necessary medication can generally be carried when flying, but airline, airport and destination requirements vary.
Before travelling, check requirements for:
- Injectable medication
- Needles and syringes
- Gel cooling packs
- Prescriptions or doctor’s letters
- International medication restrictions
For temperature-sensitive medication, carrying it in your hand luggage is generally preferable to placing it in checked baggage, subject to the instructions for your medication.
Orders & KOLD
Is KOLD an Australian brand?
Yes. KOLD is an Australian-designed brand created to rethink how we store and travel with makeup, skincare and temperature-sensitive essentials.
KOLD created Australia’s first insulated makeup and toiletry bag, combining practical protection with elevated design.
Where can I buy KOLD?
You can shop the complete KOLD range directly from KOLD Australia, including our insulated Mini and Midi beauty bags, Vanity Cases and KOLD Medi Travel Case.
Selected KOLD insulated makeup bags are also available online at Hairhouse, one of Australia’s leading hair and beauty retailers.
How long does KOLD delivery take?
Delivery times vary depending on your location and selected shipping method.
We offer Standard and Express Shipping across Australia and New Zealand, so if you need your KOLD for an upcoming trip, Express Shipping is available for faster delivery.
Please check our Shipping & Delivery information for current dispatch times and estimated delivery timeframes.
Which KOLD bag is right for me?
It depends on what you want to carry.
Choose the Mini for everyday beauty essentials, the Midi for a larger makeup or skincare collection, the Vanity Case for travel, or the Medi Travel Case for temperature-sensitive medication.
Still unsure? Contact KOLD and we’ll help you choose.
Privacy Policy
Last updated: September 2025
At KOLD, your privacy matters to us. We’re committed to keeping your personal information safe and secure, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy explains what information we collect, why we collect it, and how we protect it. We’ve kept things simple, but if you ever have questions, you can reach out to us anytime.
1. The Information We Collect
We only collect information we genuinely need to process your order, improve your experience, or stay in touch with you. This may include:
- Your name, email address, phone number, and shipping/billing address
- Payment details (processed securely through trusted payment providers – we don’t store full card numbers)
- Order history and preferences
- Any info you share with us via emails, forms, or customer surveys
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Provide customer support and respond to inquiries
- Keep you updated with order notifications, special offers, and product news (if you’ve opted in)
- Improve our website, products, and customer experience
We’ll never sell your information to third parties.
3. Sharing Your Information
We may share your information with:
- Delivery partners to get your order to you
- Payment providers to process your transactions safely
- Trusted service providers who help us run our website and marketing (e.g., email services, analytics)
These third parties only access the information they need to perform their services and must keep it confidential.
4. Marketing Emails
We love to keep our community in the loop with exclusive offers and updates. If you’ve signed up for our emails, you can unsubscribe anytime by clicking the link in our emails or contacting us directly. We’ll respect your choice—no hard feelings.
5. Cookies and Website Analytics
Like most websites, we use cookies to make your browsing experience smoother and to understand what you love most about KOLD. You can disable cookies in your browser settings if you prefer.
6. Keeping Your Info Safe
We take reasonable steps to protect your information from loss, misuse, or unauthorised access. While no online system is 100% secure, we use trusted platforms and secure connections to keep your data safe.
7. Accessing or Updating Your Info
You can request access to your personal information or ask us to correct it if it’s out of date. Just email info@kold.au, and we’ll take care of it.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in the law or how we operate. The latest version will always be available here on our website.
9. Got Questions?
If you have any questions about how we handle your personal information, contact us at:
📧 info@kold.au
We’re here to help.
What Makes KOLD Different
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FIRST OF ITS KIND
We created KOLD to solve a beauty problem no one else had tackled. Temperature protection for your everyday essentials. As Australia’s first insulated makeup and toiletry bag, we’re changing the way beauty lovers pack, protect, and carry what matters.
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DESIGNED TO DO MORE
From the waterproof zipper to the antibacterial lining, every detail is designed with purpose. A sleek metal zip puller and hidden internal pouch elevate the look, proving that functional can still feel effortlessly stylish.
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PORTABLE STYLE
KOLD is designed to go wherever you do, without compromising on style. Sleek, compact, and finished with elevated details, it’s the kind of accessory that looks just as good in your handbag as it does on your vanity.
