Frequently Asked Questions
Everything you need to know about KOLD insulated makeup bags, travel beauty bags and medication travel cases — from protecting skincare and makeup from heat and spills to travelling with temperature-sensitive medication.
Kold Makeup & Tolietry Bags
What is an insulated makeup bag?
An insulated makeup bag adds a protective layer between your beauty products and outside temperature changes. Unlike a traditional cosmetic bag, KOLD features an insulated aluminium lining designed to help protect makeup and skincare from heat while travelling, commuting or on the go.
Learn more: The Makeup Protection Guide: How to Protect Makeup from Heat, Spills & Travel
Why use an insulated makeup bag?
Heat, movement and spills can affect makeup and skincare. An insulated makeup bag provides extra protection against temperature fluctuations while also keeping your beauty products organised and contained.
This can be particularly useful when travelling or living in Australia’s warmer climate.
What makes KOLD different from a regular makeup bag?
KOLD combines insulation, spill protection and antibacterial lining in one beauty bag.
KOLD beauty bags feature:
- Insulated aluminium lining
- Waterproof zipper
- Antibacterial wipe-clean interior
- Structured design
- Internal storage pouch
They’re designed to do more than simply organise your makeup — they help protect it too.
Is KOLD a spill-proof makeup bag?
KOLD beauty bags feature a waterproof zipper and spill-resistant, wipe-clean lining designed to help contain accidental leaks.
So if foundation, serum or another beauty product leaks inside your KOLD bag, there’s an additional barrier between the spill and the rest of your handbag or suitcase.
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Can KOLD be used as a toiletry bag?
Yes. KOLD can be used as a makeup bag, skincare bag or travel toiletry bag.
Choose the Mini for everyday essentials, the Midi for a larger beauty routine or the Vanity Case when you need more room for travel.
What size KOLD makeup bag should I choose?
The KOLD Mini is ideal for everyday makeup, skincare and handbag essentials.
The KOLD Midi offers additional space for larger beauty routines and toiletries.
The KOLD Vanity Case is designed for travel and can accommodate one KOLD Midi and one KOLD Mini.
Can I take a KOLD makeup bag on a plane?
Yes. KOLD beauty bags are designed for travel and can be packed into carry-on or checked luggage.
If carrying liquids, aerosols or restricted products in your hand luggage, always check current airline and airport security requirements before flying.
Travel tip: Smart Packing for Travel: Makeup Bag Tips
How do I clean my KOLD makeup bag?
Remove your products and wipe the internal lining gently with a soft, damp cloth.
Allow the interior to dry completely before repacking your products. The antibacterial, wipe-clean lining makes everyday makeup and skincare spills much easier to manage.
Skincare & Makeup Storage
Can heat damage makeup and skincare?
Yes, heat may affect the texture, stability or performance of certain products, which is why correct skincare and makeup storage matters.
Lipsticks may soften or melt, cream products can change texture and liquid foundations may separate when exposed to unsuitable temperatures.
Avoid prolonged heat and always follow the storage instructions supplied with individual products.
Should skincare be stored in a makeup bag when travelling?
Should skincare be stored in a makeup bag when travelling?
A protective travel beauty bag can help shield skincare from direct sunlight, temperature fluctuations, spills and movement while travelling.
Keep lids securely closed, avoid prolonged exposure to heat and choose an insulated bag if your products are likely to move between different environments.
How do I stop makeup leaking in my suitcase?
Before packing:
- Tighten all lids and pumps
- Keep liquids upright where possible
- Avoid overfilling travel containers
- Protect fragile palettes from heavy items
- Use a spill-resistant makeup or toiletry bag
KOLD’s waterproof zipper and wipe-clean lining are designed to help contain accidental beauty spills before they reach the rest of your luggage.
Medication & Insulin Travel Cases
What is a medication travel case?
A medication travel case helps protect and organise medication while away from home.
For medication that requires refrigeration or protection from heat, an insulated medication travel case used with suitable cooling packs can help maintain the required storage conditions during travel.
What is the KOLD Medi Travel Case?
The KOLD Medi Travel Case is a compact insulated medication case designed for transporting temperature-sensitive medication.
It features:
- Waterproof nylon exterior
- Shock-resistant EVA structure
- Insulated aluminium foil lining
- Elastic medication pen holders
- Two cooling-pack compartments
- Two reusable gel ice packs
How long does the KOLD Medi Travel Case stay cold?
When correctly prepared with both frozen gel packs, the KOLD Medi Travel Case is designed to help maintain temperatures of 2–8°C for up to 12 hours, depending on external conditions.
Cooling performance can be affected by ambient temperature, starting temperature, how often the case is opened and how the gel packs are prepared.
Always follow the storage instructions for your specific medication.
Does the KOLD Medi Travel Case include ice packs?
Yes. Every KOLD Medi Travel Case includes two reusable fabric gel ice packs designed to fit inside the two internal mesh cooling compartments.
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Can I use KOLD for insulin?
Yes. The KOLD Medi Travel Case is designed to transport temperature-sensitive injectable medication, including many types of insulin.
Individual insulin products have different storage requirements, so always check the instructions for your medication or speak with your pharmacist or healthcare professional.
Can I use the Medi Case for GLP-1 medication?
The KOLD Medi Travel Case can be used for injectable medications where the case dimensions and cooling method meet the medication’s storage requirements.
Because storage conditions vary between medications — and can change before and after first use — always follow the manufacturer’s instructions for your specific medication.
Can I use the KOLD Medi Case for fertility medication?
Yes, the KOLD Medi Travel Case can be used to transport temperature-sensitive fertility medications where appropriate.
Storage requirements vary significantly between fertility medications, so always follow the instructions provided by your fertility clinic, pharmacist or medication manufacturer.
Can I take injectable medication on a plane?
Medically necessary medication can generally be carried when flying, but airline, airport and destination requirements vary.
Before travelling, check requirements for:
- Injectable medication
- Needles and syringes
- Gel cooling packs
- Prescriptions or doctor’s letters
- International medication restrictions
For temperature-sensitive medication, carrying it in your hand luggage is generally preferable to placing it in checked baggage, subject to the instructions for your medication.
Orders & KOLD
Is KOLD an Australian brand?
Yes. KOLD is an Australian-designed brand created to rethink how we store and travel with makeup, skincare and temperature-sensitive essentials.
KOLD created Australia’s first insulated makeup and toiletry bag, combining practical protection with elevated design.
Where can I buy KOLD?
You can shop the complete KOLD range directly from KOLD Australia, including our insulated Mini and Midi beauty bags, Vanity Cases and KOLD Medi Travel Case.
Selected KOLD insulated makeup bags are also available online at Hairhouse, one of Australia’s leading hair and beauty retailers.
How long does KOLD delivery take?
Delivery times vary depending on your location and selected shipping method.
We offer Standard and Express Shipping across Australia and New Zealand, so if you need your KOLD for an upcoming trip, Express Shipping is available for faster delivery.
Please check our Shipping & Delivery information for current dispatch times and estimated delivery timeframes.
Which KOLD bag is right for me?
It depends on what you want to carry.
Choose the Mini for everyday beauty essentials, the Midi for a larger makeup or skincare collection, the Vanity Case for travel, or the Medi Travel Case for temperature-sensitive medication.
Still unsure? Contact KOLD and we’ll help you choose.
Terms and Conditions
Last updated: September 2025
Welcome to KOLD! By browsing or shopping with us, you’re agreeing to the following Terms & Conditions. We’ve kept them simple and easy to understand so you know exactly what to expect when you shop with us.
1. About Us
We’re KOLD, an Australian-owned brand creating the first insulated makeup and toiletry bags designed for life on the go. Our website, www.kold.au, is operated by Kold (ABN: 72671183547).
2. Using Our Website
- You agree to use this site for personal, lawful purposes only.
- All content on this site belongs to us, so please don’t copy or use it without permission.
3. Product Info
We do our best to make sure all descriptions, images, and prices are accurate and up to date. Occasionally, small errors may pop up—we’ll fix these as soon as we spot them.
All prices are listed in Australian Dollars (AUD) and include GST (where applicable).
4. Placing an Order
When you place an order, you’re making an offer to purchase. We reserve the right to accept or cancel orders if:
- An item is out of stock
- There’s an error in pricing or description
- We suspect the order may be fraudulent
Your order is confirmed once payment is received and we send you a confirmation email.
5. Shipping and Delivery
We ship Australia-wide using trusted delivery partners. Delivery times and costs are shown at checkout. While we aim to get your order to you quickly, sometimes delays outside our control can happen (e.g., courier delays).
6. Returns & Refunds
Our bags are made to last, but if something’s not right, we’ll make it right.
- Change of mind: You can return unused items within 30 days for a store credit.
- Faulty items: If your bag is faulty, damaged, or not up to standard, we’ll replace it or offer a refund in line with Australian Consumer Law.
Full details are in our Returns & Refunds Policy.
7. Your Rights Under Australian Consumer Law
Nothing in these Terms overrides your rights under the Australian Consumer Law (ACL). You’re entitled to a replacement, repair, or refund if a product is faulty or not as described.
8. Privacy & Security
We take your privacy seriously and handle your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Read more in our Privacy Policy.
9. Limitation of Liability
To the maximum extent allowed by law, we’re not liable for indirect or consequential losses that might arise from using our website or products, except where required under the ACL.
10. Changes to These Terms
We may update these Terms from time to time. The latest version will always be available on our website.
11. Contact Us
Got a question or concern? Reach out—we’re here to help.
📧 info@kold.au
What Makes KOLD Different
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FIRST OF ITS KIND
We created KOLD to solve a beauty problem no one else had tackled. Temperature protection for your everyday essentials. As Australia’s first insulated makeup and toiletry bag, we’re changing the way beauty lovers pack, protect, and carry what matters.
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DESIGNED TO DO MORE
From the waterproof zipper to the antibacterial lining, every detail is designed with purpose. A sleek metal zip puller and hidden internal pouch elevate the look, proving that functional can still feel effortlessly stylish.
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PORTABLE STYLE
KOLD is designed to go wherever you do, without compromising on style. Sleek, compact, and finished with elevated details, it’s the kind of accessory that looks just as good in your handbag as it does on your vanity.
